Privacy Policy
Effective Date: 23rd May, 2025
At Soliman Aesthetics, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information, and your rights regarding access to that information.
1. What Personal Information We Collect
We may collect the following types of personal information from you:
Full name, contact details (phone number, email address, address)
Date of birth
Health information, including medical history, allergies, medications, and treatment records
Photographic images (clinical before and after photos)
Payment or billing information
Information collected through our website or social media, including contact forms or booking requests
We only collect information necessary to provide high-quality medical and aesthetic care, and to comply with relevant regulatory and insurance requirements.
2. How We Collect Your Information
We collect personal information directly from you when you:
Make an appointment or submit an enquiry via our website, phone, or email
Attend a consultation or treatment at our clinic
Complete a client consent or medical history form
Communicate with us via social media or other digital platforms
Subscribe to newsletters or marketing communications
In some cases, we may also receive information from third parties (e.g. referring healthcare providers) with your consent.
3. How We Use Your Information
Your personal information is used to:
Provide aesthetic and medical services to you
Manage appointment bookings and follow-up care
Maintain clinical records in accordance with legal and regulatory obligations
Communicate with you about your treatment or upcoming appointments
Send optional marketing communications (you may opt out at any time)
Improve our services, website, and client experience
We will not sell, rent, or trade your personal information to third parties.
4. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your personal and clinical data is stored securely in our electronic records system and is accessible only to authorised staff members. We may use reputable third-party providers to store or process some data (e.g. online booking systems or encrypted cloud platforms), all of which are required to comply with Australian privacy laws.
5. Use of Clinical Photography
As part of our standard care, we may take clinical photographs before and after treatment to assess outcomes and document your progress.
These images form part of your medical record
Photos are stored securely and not shared without your written consent
You have the right to request access to or removal of any image in accordance with privacy legislation
We will always seek additional consent if we wish to use images for educational or marketing purposes.
6. Accessing or Updating Your Information
You have the right to:
Request access to the personal information we hold about you
Request corrections to inaccurate or outdated information
Withdraw consent for marketing communications or non-essential contact
To do so, please contact us at hello@solimanaesthetics.com.au. We may ask for proof of identity before releasing information.
7. Website and Cookies
Our website may use cookies or analytics tools to enhance your experience. This may include anonymous data collection to understand website usage patterns. You can disable cookies in your browser settings.
8. Contact Us
If you have any questions or concerns about this policy or how your information is handled, please contact:
Soliman Aesthetics
31 Castle Hill Road, West Pennant Hills, 2125
📧 Email: info@solae.com.au
📞 Phone: (02) 8090 7890
If you believe your privacy rights have been breached, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.